Názov práce:
Customer Care Sr. Associate for Public sector/Large enterprise

Popis práce:

People make Dell - so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Business Operations at Dell, we are looking for a Customer Care Sr. Associate to join our team in Bratislava. Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities:

. Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem

. E-mail and phone communication to support sales service provided to customers

. Advise and support a group of public and large enterprise clients from Austria and Switzerland to their highest satisfaction

. Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations

. Enhancing the value of the positive customer experience through the knowledge, information and advice given

. Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day

. Use your own initiative to find new solutions for unusual or problematic situations regarding the customer's order to ensure the best experience with Dell Essential Requirements

. 1+ year of work experience; position is suitable for fresh graduates

. Secondary education

. English and German or Swedish advanced

. Excellent communication skills

. Customer focus Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Read more: Equal Employment Opportunity Policy

Employer:

DELL Bratislava

Fazulova 7 Bratislava, 81107 Bratislava, Slovakia

E-mail: Lilla_Dobos (at) Dell.com

Contact person: Ms.Lilla Dobos

Hodín týždenne: To be agreed.

Meno zamestnanca: DELL s.r.o.

Zamestnávateľ adresa: Fazulova 7 811 07 BRATISLAVA

Forma kontaktu: Ms.Lilla Dobos e-post: Lilla_Dobos (at) Dell.com

Zamestnávateľ telefónne číslo: 00421257502014

Job krátky popis: Pracovníci kontaktných informačných centier

Krajiny: Slovensko

Rrvania zmluvy: Na dobu neurčitú

Druh pracovného pomeru: Plný úväzok

Požadované vzdelanie: žiadne špecifické

Skúsenosť: Pozri text inzerátu

Zdroj ponuku práce:
Arbetsförmedlingen, Verejné servisy na sprostredkovanie prác, Švédsko

Vodičský preukaz: Nie

Ako použiť: Iné - pozri text inzerátu