id: MTAwMDAwMDAxNTUyOTA4MSA0MQ

reference: 1000000015529081

documentId: 1000000015529081

connectionPointId: 41

lastModificationDate: 1557912715000

Názov práce: Systémoví analytici

Popis práce:
JOB DESCRIPTION:
•    Service Delivery Manager is responsible for managing the ITSM processes in accordance to Diebold Nixdorf method based on ITIL best practices
•    SDM will act as single point of contact (SPOC) towards customer as well as account team for all areas within his responsibility
•    SDM is responsible to manage expectations within the particular account team and drive the involved Service Delivery teams to achieve those expectations
•    Monitors, controls and supports Service Delivery; ensuring systems, methodologies and procedures are in place and followed
•    Manage all „operational“ escalations and involve account team if necessary
•    Ensures all elements of the Service Delivery, such as Service Asset & Configuration Management data, ITIL Processes and Operation manuals are properly documented and maintained and the necessary process roles covered
•    Ensures proper measurement (KPI) and reporting of the Service Quality (SLA) is in place
•    Drives Continual Improvement of the Service Delivery performance, Service itself, Quality and Processes, also by means of communication with Service Owners and Process Owners
•    Works with the technical teams to improve technical standards and procedures
•    Acts as Escalation point for Operations related issues and as an interface between Service Delivery and the Customer/Account team
•    Ensures the agreed SLA is known and adhered to within Service Delivery

numberOfPosts: 2

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2511

abstractJV_contact_0:
, , jobsk (at) dieboldnixdorf.com, jobsk (at) dieboldnixdorf.com Monika Micanová

positionTypeCode: directhire

Minimálny plat: 1000

Maximálna plat: 0

Meno zamestnanca: DIEBOLD NIXDORF s.r.o.

employer_website: www.dieboldnixdorf.com

source: ISSZ