id: MTAwMDAwMDAxNTAxODI2MSA0MQ

reference: 1000000015018261

documentId: 1000000015018261

connectionPointId: 41

Názov práce:
Riadiaci pracovníci (manažéri) v oblasti informačných a komunikačných technológií

Popis práce:
Co-ordinate and Manage IT Service Operational activities under Plant IT Operations, primarily covering Incident, Problem and Change Management tasks that includes driving conclusive RCAs, Corrective Actions and permanent fix by cross functional teams.

-    Coordination with Tower Teams for Incident Analysis, Remedy updates, Incident Ageing tracking etc. to ensure adherence to set process and quality.
-    Analysis of recurring incidents and coordinate with cross tower teams to create proactive problem records and execute corrective actions
-    Participate in Lean daily team meetings
-    Prepare daily reports, capture & track analysis details and provide status update to customer
-    Drive Root Cause Analysis and Track actions
-    Participate in Major Incidents to bring in right focus by tower teams for service restoration
-    Co-ordination with cross functional teams
-    Strong drive and focus on Service Delivery Process adherence and Quality
-    Support & Enable Technical Tower teams to meet SLA/KPIs and compliance to processes

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1330

abstractJV_contact_0:
, , dominika.tothova (at) tcs.com, dominika.tothova (at) tcs.com Bc. Dominika Tothová

requiredEducationLevelCode: 7

requiredDrivingLicenses_0: b

positionTypeCode: temporary

Meno zamestnanca:
Tata Consultancy Services Limited - organizačná zložka

employer_website: https://www.tcs.com/

source: ISSZ