id: MTAwMDAwMDAxNTA4NDU1OCA0MQ

reference: 1000000015084558

documentId: 1000000015084558

connectionPointId: 41

lastModificationDate: 1551421145000

Názov práce:
Technici prevádzky informačných a komunikačných technológií

Popis práce:
We are currently expanding our Support Team. Enter the world of Process Mining and be our SUPPORT HERO. Work on support will teach you useful technical skills, brilliant communication and precious self-discipline.

We're looking for someone who is keen on learning about new technology and will be able to talk to our users, assist them with their technical issues and work hard to answer any questions they might have.

Customer care is absolutely crucial for us. Part of our success is offering our users the best possible support and therefore bring all aspects of the user experience to a new level. You will be a member of our internal process mining capability.

CHALLANGES

• Make our customers and partners happy and that is what we strive to live by every day in our minit work
• First line of contact for users of world-wide marketed minit product - troubleshooting technical issues
• Handling live chat, forums and email communication
• Ability to work independently or as an important part of a development team
• Keep track of the status of reported issues
• Ensure our customers and partners get the most value out of minit by proactive approach
• Collaborate with app testing and new features
• Help to build the QA team
• Work hand in hand with the sales, marketing and development teams to continuously identify improvement opportunities in our product and service delivery
• Competency

We’re looking for someone who have:

• Excellent Customer service skills
• Fluent in English (spoken and written)
• Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
• Ability and willingness to learn
• Conceptual approach and independence in problem solving and a team member at the same time
• Ability to work effectively in a global organization, in a small team, under time pressure and to manage ambiguity
• Experience in IT / IT educational background is welcome
• Basic knowledge of .NET and C# is an advantage
• We'd prefer someone curious, creative, witty and with a sense of humour. It's more fun to work with such people.

Salary: From 1200 € + depending on experience

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3511

abstractJV_contact_0:
, , anna.dudasova (at) minit.io, anna.dudasova (at) minit.io Mgr. Anna Dudášová

requiredEducationLevelCode: 7

positionTypeCode: directhire

Meno zamestnanca: Minit j. s. a.

employer_website: https://www.minit.io

source: ISSZ