Názov práce: Technical Support Agent with Finnish language

Popis práce:
Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Agent to join our remote technical assistance team in Bratislava, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk. Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential. Key responsibilities Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will: • Identify issues, investigate root causes and recommend solutions to reported problems • Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance • May prepare help desk incident reports and assist in hardware and software evaluation • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Essential requirements • University education, preferably technical degree or Microsoft certifications • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications • Fluency in Danish/Finnish • Excellent communication and customer service skills • Flexibility to work shifts • Benefits • • Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Meno zamestnanca: Dell

Zamestnávateľ adresa: , Bratislava, Slovakia

Forma kontaktu: Lilla Dobos

Job krátky popis:
Špecialisti v oblasti informačných a komunikačných technológií

Krajiny: Slovensko

Kraj: Bratislavský kraj

Rrvania zmluvy: Na dobu neurčitú

Druh pracovného pomeru: Plný úväzok

Požadované vzdelanie: Vyššie vzdelanie, vrátane vysokoškolského

Skúsenosť: 2 roky

Zdroj ponuku práce: Centrálna databáza EURES

Ako použiť:
Motivačný list + životopis pre zamestnávateľa