id: MTAwMDAwMDAxMzM1NTY3MyA0MQ

reference: 1000000013355673

documentId: 1000000013355673

connectionPointId: 41

lastModificationDate: 1532398244000

Názov práce:
Riadiaci pracovníci (manažéri) v oblasti stratégie a plánovania

Popis práce:
Responsible for managing all intraday management processes in support of operations to achieve the business objective of achieving business service level objectives and maximizing efficiency and occupancy. Contribute to consistently achieving service level goals by real-time management of call center resources. Providing leadership teams with timely, accurate reports on intrady performance and impacts. Major Duties: · Attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current week’s performance and forecast performance of remainder of current week and next week, while also identifying risks. · Manage intraday service level acceptable goals. · Monitor real-time adherence to schedules for call center associates. · Initiate escalation procedures when KPI thresholds are exceeded. · Manage associate call-in line and update schedules to reflect accurate intraday projections. · Recommend overtime or downtime based on day of performance · Provide day of impact analysis for outages, staffing shortages, and other unplanned events. · Approve real-time request for offline events. · Communicate effectively with internal and external customers in accordance with the company’s policies, procedures, guidelines, and common practices. · Stay current on internal policies and procedures. · Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests. · Administration of intraday schedule changes. · Perform other duties and assignments as directed. · Daily Queue performance reports · Upload daily exceptions into Aspect Tool

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1213

abstractJV_contact_0:
+4212324069, Eszter Andrasi, andrasie (at) amazon.com, andrasie (at) amazon.com

requiredEducationLevelCode: 6

positionTypeCode: directhire

Meno zamestnanca: Amazon /Slovakia/ s.r.o.

employer_website: www.amazon.com

source: ISSZ