id: MTAwMDAwMDAxNTQ2MzQ0OCA0MQ

reference: 1000000015463448

documentId: 1000000015463448

connectionPointId: 41

lastModificationDate: 1557912471000

Názov práce:
Riadiaci pracovníci (manažéri) administratívnych a podporných činností inde neuvedení

Popis práce:
As a Head of Call Center you will be responsible for:
- Establishing the international call center with multinational team in Bratislava office, with full training and further development
- Managing daily operations of the call center and back office;
- Setting and controlling meeting performance targets for speed, efficiency, sales and quality;
- Liaising with supervisors and team leaders from other offices in UK and Malta
- Drafting shift patterns and the number of staff required to meet clients’ demand;
- Reviewing the performance of staff, identifying development needs and planning training sessions;
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
- Interviewing potential staff;
- Updating colleagues on business performance, new initiatives and other pertinent issues;
- Forecasting and analyzing data against budget figures on a weekly and/or monthly basis;

- Monitoring CRM use and CRM filling by Bratislava employees;
- Maintaining up-to-date knowledge of industry developments.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1219

abstractJV_contact_0:
, , m.benova (at) insignia.com, m.benova (at) insignia.com Miriam Beňová

positionTypeCode: directhire

Minimálny plat: 700

Maximálna plat: 0

Meno zamestnanca:
Insignia Lifestyle Boutique Limited, organizačná zložka

source: ISSZ