id: MTAwMDAwMDAxMzg2Njk4MCA0MQ

reference: 1000000013866980

documentId: 1000000013866980

connectionPointId: 41

Názov práce: Hoteloví recepční

Popis práce:
Key Responsibilities: • Achieves guest satisfaction and room revenue goals by supervising the Front Office operation • Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees • Utilises leadership skills and motivation to maximise team member productivity and satisfaction • Oversees and participates in the prompt and courteous check-in and check-out of guests • Addresses questions or problems pertaining to customer room accommodations and rates • Controls open and closed dates, availability and condition of rooms • Keeps effective key control and participates in matters relating to customer room security • Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions • Controls room rates, and implements approved rate changes • Monitors advance deposit and credit procedures • Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve • Brings major needs for repair to the attention of the General Manager • Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests • Blocks rooms for VIP’s and special guests • Is proficient in all Front Office procedures to be a resource when needed • Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue • Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation • Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies • Analyses the rate variance report to ensure proper room rate and revenue control • Analyses credit check report daily for possible doubtful accounts Mor info: https://www.hotelityjobs.sk/praca/hotelity-s-r-o/23803-front-office-manager.html

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4224

abstractJV_contact_0:
+421908280000, Mgr. Renáta Sedminová, renata.sedminova (at) hotelity.sk, renata.sedminova (at) hotelity.sk

positionTypeCode: directhire

Meno zamestnanca: HOTELITY s. r. o.

employer_website: www.hotelity.sk

source: ISSZ