id: MTAwMDAwMDAxNTYyMDU1MSA0MQ

reference: 1000000015620551

documentId: 1000000015620551

connectionPointId: 41

lastModificationDate: 1559025166000

Názov práce: Dizajnéri a správcovia databáz

Popis práce:
    Around 8-10 years of IT Service Delivery and Project Management experience in supporting manufacturing (or similar industry) production systems
    Single Point of Contact for MES and Plant Floor Application project implementation including cross functional team coordination for Technical resolution
    Day to day incident monitoring and resolution (Remedy preferred) management
    Taking lead role during major/critical problems and address issues resolution. Act as communication hub and setup and moderate conference calls with business and IM to address issues escalations    
    Invoke crisis management process and follow-up on issues root cause resolution with corrective / preventive measures.
    Triaging of issues and timely resolution with cross functional teams for timely resolution
    Interaction with client (IT & Business users) on functional issues
    Conduct impact assessment (IA) on changes introduced to the Solution and determine Impact and regression scope
    Stakeholder management, share regular updates and assist in preparing operational reports
    Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
    ITIL Foundation certification & very well aware of ITIL processes.
    Maintaining agreed SLA levels and assuring Quality of delivery at all times
    Adhere to shift rotation plan and Operating model  
    Lead system scale initiatives to prepare for high volume events and seasonal peaks.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2521

abstractJV_contact_0:
dominika.tothova (at) tcs.com, dominika.tothova (at) tcs.com, Bc. Dominika Tothová

requiredEducationLevelCode: 7

positionTypeCode: temporary

Minimálny plat: 2000

Maximálna plat: 0

salary_payingIntervalCode: Month

Meno zamestnanca:
Tata Consultancy Services Limited - organizačná zložka

employer_website: https://www.tcs.com/

source: ISSZ